We are more than delighted to have the opportunity to once again experience Dr. Woody Powell’s energy, style and knowledge as he helps to make us more effective and happier real estate managers. Woody’s engaging and humorous presentation always makes the learning itself a lot of fun. He's a well-known speaker at conventions and conferences and if you haven't had a chance to attend one of his sessions you're in for a real treat. For this event Woody will be providing us with strategies and techniques to help us:
- Bring positive outcomes to all our dealings with customers
- Listen to and validate what our customers are saying
- Develop customer service solutions and act on them
- Know what to do when conflict arises
- Discover how attitudes, values and beliefs can affect our communication with customers
- Use learned optimism to enhance our customer service skills
- Learn how to interact with people from different generations
Wednesday, February 17, 2010
11:30 - 12:00 Check-in and Networking
12:00 - 1:30 Lunch and Program
$35 per person online payment
$40 at the door
Special ARM pricing, $25
Hilton Columbia
8485 Twin Knolls Road
Columbia, MD 21045
410-997-1060
Directions
Reservations are required and must be made by 12:00 noon on February 12, 2010.
Unfortunately, reservations not cancelled by this date and time must be billed.
Click here to register!!!
